Terms of service

1. Overview

This website is operated under the trading name tuaosm.shop.

Throughout these Terms of Service:

“tuaosm.shop”, “we”, “us”, and “our” refer to the operator of this website.
“You”, “your”, “customer”, and “user” refer to any person who visits, browses, creates an account, places an order, purchases a product, or otherwise uses our website.
“Website” refers to tuaosm.shop and its associated pages, checkout functions, content, and services.
“Products” means goods offered for sale through the website.
“Services” means the website functions, ordering, payment, fulfilment, customer support, and related services made available through tuaosm.shop.

These Terms of Service govern your access to and use of tuaosm.shop, including purchases made through the website.

By accessing the website, creating an account, submitting an order, or purchasing a product, you agree to these Terms of Service.

If you do not agree with these terms, you should stop using the website.

2. Related Policies

These Terms of Service should be read together with our:

Privacy Policy
Return and Refund Policy
Shipping Policy
Legal Notice
Contact Us page
Product descriptions
Promotional conditions
Other policies published on tuaosm.shop

These documents form part of the conditions applying to your use of the website and purchases.

Where a product page or promotion contains specific conditions, those conditions apply to the relevant product or promotion in addition to these Terms of Service.

Mandatory rights under applicable law will take priority over any inconsistent provision.

3. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot legally be excluded, restricted, or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Products supplied to Australian consumers may come with statutory guarantees, including guarantees that they:

Are of acceptable quality
Are safe and reasonably durable
Are fit for their normal purpose
Are fit for a particular purpose disclosed to and accepted by us
Match their description
Match an applicable sample or representation
Have clear title
Are free from undisclosed securities
Comply with other applicable consumer guarantees

Depending on the circumstances, a customer may be entitled to:

A repair
A replacement
A refund
Compensation for reasonably foreseeable loss
Another remedy available under applicable law

Our voluntary store policies operate in addition to statutory consumer rights.

4. Eligibility

To place an order through tuaosm.shop, you must:

Have the legal capacity to enter into a binding agreement
Provide accurate and complete information
Be authorised to use the selected payment method
Use the website for lawful purposes
Comply with these Terms of Service

If you are under 18 years of age, you should use the website and place orders only with the involvement and permission of a parent or legal guardian.

5. Customer Accounts

Some website functions may allow or require you to create a customer account.

You are responsible for:

Providing accurate account information
Keeping your information current
Maintaining the confidentiality of your password
Restricting access to your account and devices
Notifying us promptly of suspected unauthorised access

You must not:

Create an account using false or misleading information
Impersonate another person
Access another customer’s account
Use another person’s payment method without authorisation
Use an account to commit fraud
Abuse promotions, payments, returns, or refunds

We may temporarily restrict an account where reasonably necessary to investigate fraud, unlawful conduct, security threats, or a material breach of these terms.

6. Product Information

We take reasonable steps to provide clear and accurate product information.

Product pages may contain:

Photographs
Descriptions
Sizes
Colours
Materials
Measurements
Features
Specifications
Compatibility information
Care and use instructions
Safety information

Minor differences may occur because of:

Screen and device settings
Lighting and photography
Reasonable measurement variations
Manufacturing batches
Packaging updates
Supplier improvements that do not materially change the product

Product photographs may include props, decorative objects, or accessories that are not included unless expressly stated.

Nothing in this section limits your rights where a product is materially different from its description, image, sample, or representation.

7. Product Use

You are responsible for reviewing and following all applicable:

Product instructions
Safety warnings
Age recommendations
Care instructions
Storage requirements
Installation instructions
Compatibility requirements
Manufacturer guidance

Products must not be used unlawfully, negligently, or for purposes for which they were not designed.

This section does not limit our responsibility where a product is unsafe, defective, incorrectly described, or otherwise fails to meet an applicable consumer guarantee.

8. Product Availability

All products are subject to availability.

Displaying a product on the website does not guarantee that it will remain available in a particular:

Size
Colour
Style
Quantity
Configuration
Variation

Adding a product to a shopping cart does not reserve it.

If a product becomes unavailable after you submit an order, we may:

Cancel and refund the unavailable product
Offer a suitable alternative with your agreement
Provide an updated fulfilment estimate
Cancel and refund the affected part of the order

We will not substitute a materially different product without your agreement.

9. Prices and Currency

Prices are displayed in the currency shown on the website or during checkout.

Where prices are displayed in Australian dollars, they may be identified as AUD or A$.

The final amount payable will be shown before you submit your order.

Prices may change before an order is accepted. A later price change will not ordinarily affect an order that has already been accepted.

Applicable taxes, discounts, and delivery charges, where relevant, will be displayed during checkout.

10. Obvious Errors

Although we take reasonable steps to maintain accurate website information, obvious pricing, calculation, quantity, description, or publication errors may occasionally occur.

If an obvious error is identified before an order is accepted, we may correct the information and invite you to place or confirm the order using the corrected details.

If an obvious error is discovered after an automated order acknowledgement but before final acceptance, we may:

Contact you with the corrected information
Allow you to proceed using the corrected information
Allow you to cancel the affected product
Cancel and refund the affected product

We will not charge a higher corrected price without your agreement.

11. Placing an Order

Submitting an order through tuaosm.shop constitutes an offer to purchase the selected products under these Terms of Service.

Before submitting an order, you are responsible for checking:

Products selected
Sizes, colours, and variations
Quantities
Prices
Promotional discounts
Billing information
Delivery information
Payment details

You will generally have an opportunity to review your order before submitting payment.

12. Order Acknowledgement and Acceptance

After submitting an order, you may receive an automated order confirmation or acknowledgement.

An automated acknowledgement confirms that we received your order. It does not necessarily mean that the order has completed all payment, security, stock, and delivery checks.

An order is accepted when we:

Expressly confirm acceptance
Begin fulfilment
Dispatch the products
Otherwise clearly indicate that the order has been accepted

We may conduct reasonable payment, fraud, stock, and delivery checks before accepting an order.

13. Order Refusal or Cancellation

We may refuse or cancel an order where reasonably necessary because:

A product is unavailable
Payment cannot be authorised
Payment or customer information cannot be verified
Fraudulent or unauthorised activity is reasonably suspected
The delivery address is incomplete, incorrect, or unsupported
An obvious pricing or listing error occurred
A clearly stated purchase limit was exceeded
The order materially breaches these Terms of Service
Accepting the order would breach applicable law
A technical error prevents correct processing

If we cancel an order after receiving payment, we will provide an appropriate refund for the cancelled products.

We will not arbitrarily cancel an accepted order or retain payment for products that we do not supply.

14. Customer Information and Address Changes

You must provide accurate, complete, and current information when placing an order.

This includes:

Full name
Billing address
Delivery address
Email address
Telephone number
Payment information
Other information reasonably required to process the order

We will make reasonable efforts to update order information before fulfilment begins, but changes cannot be guaranteed after an order has entered processing, packing, fulfilment, or shipping.

15. Order Cancellations by Customers

To request cancellation, contact us as soon as possible at:

Email: info@tuaosm.shop

Please include:

Your full name
Your order number
The email address used for the order
A clear cancellation request

Cancellation cannot be guaranteed after processing, packing, fulfilment, or shipping has begun.

If the order has already been dispatched, you may need to wait for delivery and then request a return under our Return and Refund Policy.

Nothing in this section limits any cancellation right or remedy available under applicable law.

16. Payments

You agree to pay the total amount displayed during checkout.

Payments may be processed by:

Shopify
Shopify Payments
Banks
Card networks
Digital-wallet providers
Other authorised payment processors

By submitting payment information, you confirm that:

The information is accurate
You are authorised to use the payment method
The transaction is lawful
Sufficient funds or credit are available

We generally do not directly receive or store complete payment-card numbers or card security codes.

17. Payment Authorisation and Verification

Payment may be authorised or captured when your order is submitted.

A transaction may be:

Authorised
Captured
Declined
Reversed
Refunded
Held for verification

A temporary authorisation shown by your bank does not necessarily mean that the order has been finally accepted.

We may conduct reasonable fraud-prevention and security checks and may ask you to verify:

Identity
Billing information
Delivery information
Payment authorisation
Contact details
Other relevant order information

Failure to provide reasonably requested verification information may result in cancellation and refund.

18. Shipping and Delivery

Shipping destinations, delivery estimates, tracking procedures, delayed parcels, missing orders, and address requirements are explained in our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

Delivery may be affected by:

Carrier conditions
Public holidays
Severe weather
Natural disasters
Remote destinations
Peak shopping periods
Government restrictions
Transport disruption
Incorrect delivery information
Events outside our reasonable control

We will take reasonable steps to assist where an order is materially delayed.

19. Multiple Parcels

Products from the same order may be shipped separately because of:

Different fulfilment locations
Product availability
Parcel size or weight
Packaging requirements
Carrier restrictions
Operational efficiency

Separate parcels may have different tracking numbers, dispatch dates, and delivery dates.

Customers should review all available tracking numbers before reporting a product as missing.

20. Returns, Refunds, Repairs, and Replacements

Returns, refunds, exchanges, repairs, replacements, and product assessments are governed by our Return and Refund Policy.

We offer a voluntary 30-day change-of-mind return period, subject to the eligibility requirements and exclusions in that policy.

The 30-day voluntary return period does not limit rights relating to faulty, unsafe, incorrectly described, or otherwise non-compliant products.

Depending on the circumstances, you may be entitled to a remedy where a product:

Is faulty or defective
Is unsafe
Is not of acceptable quality
Does not match its description
Is not fit for purpose
Is materially different from what was ordered
Otherwise fails to meet a consumer guarantee

Please contact us before returning a product so that we can provide the correct return instructions.

21. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions.

Unless otherwise stated:

Codes must be entered before checkout is completed
Codes cannot be exchanged for cash
Codes cannot ordinarily be applied retrospectively
Promotions are subject to availability
Promotions apply only during the advertised period
Minimum-purchase requirements must be satisfied
Certain products may be excluded
Only one promotional code may be used per order where stated

We may correct a promotion affected by an obvious technical or publication error.

We will not arbitrarily remove a valid promotional benefit from an accepted order.

22. Bundles and Free Gifts

Where an order includes a bundle, multi-buy discount, or free gift:

Eligibility requirements must be satisfied
A free gift has no separate cash value unless stated
Returning part of the order may affect its promotional value
A free gift may need to be returned where the qualifying purchase is returned for change-of-mind reasons
Refunds may be calculated using the amount actually paid

Promotional conditions do not reduce remedies for faulty or non-compliant products.

23. Customer Reviews and Submitted Content

You may be able to submit reviews, ratings, photographs, videos, comments, questions, suggestions, or feedback.

You retain ownership of original content you create.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, display, and publish the content for purposes connected with operating, improving, and promoting our business.

You confirm that submitted content:

Reflects your genuine experience
Is accurate to the best of your knowledge
Does not infringe another person’s rights
Is not unlawful, defamatory, threatening, or abusive
Does not disclose private information without permission
Does not contain malicious code
Does not conceal an undisclosed commercial incentive

We may moderate or remove content that breaches these requirements.

We will not materially alter a genuine review in a way that misrepresents the reviewer’s opinion.

24. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or lawfully used by tuaosm.shop.

Protected content may include:

Business names
Logos
Trademarks
Product descriptions
Photographs
Videos
Graphics
Page layouts
Written content
Software
Source code
Promotional materials

You may use the website for lawful personal shopping purposes.

Without prior written permission, you must not:

Reproduce substantial website content
Republish or commercially exploit our materials
Use our branding in a false or misleading manner
Remove intellectual-property notices
Systematically scrape website data
Reverse engineer website software
Suggest an affiliation, sponsorship, or endorsement that does not exist

25. Prohibited Uses

You must not use the website:

For unlawful or fraudulent purposes
To impersonate another person
To submit false information
To perform unauthorised transactions
To access another person’s account
To introduce viruses or malicious code
To interfere with website security
To disrupt website availability
To collect personal information unlawfully
To infringe intellectual-property rights
To send spam
To abuse discounts, payments, returns, or refunds
To harass, threaten, defame, or harm another person

We may restrict access where reasonably necessary to prevent fraud, unlawful conduct, security threats, or material breaches of these terms.

26. Third-Party Services and Links

We may provide access to third-party tools, applications, payment services, tracking services, social media functions, or external websites.

Third-party services may be governed by their own:

Terms of use
Privacy policies
Fees
Security practices
Availability conditions

We are not responsible for independent third-party services outside our reasonable control.

This does not exclude responsibility where a third party acts on our behalf and liability cannot legally be excluded.

27. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform through which we offer products and operate functions including:

Website hosting
Shopping carts
Checkout
Customer accounts
Payment processing
Order management
Fraud prevention
Analytics
Security

Use of Shopify services may also be subject to Shopify’s applicable terms, privacy policies, and technical requirements.

28. Privacy

Our collection, use, storage, disclosure, and protection of personal information is explained in our Privacy Policy.

Personal information may be processed by service providers including:

Shopify
Payment processors
Shipping carriers
Fulfilment providers
Customer support providers
Analytics providers
Advertising platforms
Fraud-prevention providers
Cloud and technology providers

Privacy enquiries may be sent to info@tuaosm.shop.

29. Electronic Communications

By using the website or placing an order, you agree that we may communicate with you electronically where lawful and appropriate.

Communications may include:

Order confirmations
Payment notices
Shipping updates
Tracking information
Customer service responses
Security alerts
Policy updates
Promotional communications where permitted

You may unsubscribe from promotional communications using the unsubscribe link included in the message.

Unsubscribing from marketing will not prevent necessary transactional, security, or customer service communications.

30. Website Availability and Security

We aim to keep the website available and functional.

However, access may occasionally be interrupted because of:

Maintenance
Software updates
Technical errors
Hosting interruptions
Internet failures
Cybersecurity incidents
Third-party service outages
Events outside our reasonable control

You must not attempt to:

Bypass security controls
Test vulnerabilities without authorisation
Introduce malicious code
Access protected information
Disrupt website operation
Obtain another customer’s information

You are responsible for securing your password, account, device, and internet connection.

31. Disclaimer of Warranties

We provide the website with reasonable care and skill.

To the maximum extent permitted by law, we do not guarantee that:

Website access will always be uninterrupted
Every technical problem will be corrected immediately
The website will operate with every browser or device
Third-party services will always be available
Website information will be completely free from minor errors
Internet communications will always be completely secure

Any guarantee, condition, warranty, or right implied by law remains in effect where it cannot legally be excluded.

This section does not exclude consumer guarantees applying to products purchased through tuaosm.shop.

32. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for:

Fraud
Wilful misconduct
Breach of a non-excludable consumer guarantee
Personal injury or death where liability cannot legally be excluded
Any other liability that cannot lawfully be excluded or limited

To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that:

Was not reasonably foreseeable
Was not directly caused by our breach
Results solely from unauthorised website use
Results solely from incorrect information supplied by the customer
Results solely from misuse of a product
Results solely from an independent third-party service outside our reasonable control

Nothing in these terms limits a customer’s right to compensation for reasonably foreseeable loss caused by a failure to meet an applicable consumer guarantee.

33. Customer Responsibility and Indemnity

You are responsible for loss or damage directly caused by your:

Fraudulent conduct
Deliberate unlawful conduct
Intentional security breach
Infringement of another person’s rights
Material breach of these terms

To the extent permitted by law, you agree to indemnify tuaosm.shop against reasonable loss or expense directly arising from such conduct.

This indemnity does not apply to the extent that the loss was caused or contributed to by our negligence, breach, unlawful conduct, or failure to meet a consumer guarantee.

34. Events Outside Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, except where responsibility cannot legally be excluded.

Such circumstances may include:

Natural disasters
Severe weather
Fire or flood
War or civil disturbance
Public health emergencies
Government restrictions
Industrial action
Carrier disruption
Telecommunications failures
Widespread cyber incidents
Major supply-chain interruptions

We will take reasonable steps to reduce the impact of the event and resume performance where practicable.

If an event causes an unreasonable delay that materially affects an order, you may contact us for an appropriate solution.

35. Suspension and Termination

You may stop using the website at any time.

We may suspend or terminate access where reasonably necessary because of:

Fraud
Unlawful conduct
Serious security threats
Repeated payment abuse
Deliberate misuse of returns or promotions
A material breach of these terms

Suspension or termination does not affect rights or obligations that arose before it occurred.

We will not use suspension or termination to avoid an accepted order, refund, or consumer-law obligation.

36. Complaints and Dispute Resolution

For complaints concerning products, orders, payments, delivery, returns, refunds, privacy, or website use, contact:

Email: info@tuaosm.shop

Please include:

Your full name
Your order number, where applicable
A clear description of the issue
Relevant photographs or documents
Details of previous communications
The outcome you are seeking

We will review complaints fairly and in good faith within a reasonable period.

Nothing in this section prevents you from:

Exercising rights under the Australian Consumer Law
Contacting a consumer-protection authority
Contacting a privacy regulator
Using an available court or tribunal
Seeking urgent legal relief
Exercising any right that cannot legally be restricted

37. Governing Law

These Terms of Service are governed by applicable Australian law.

Mandatory consumer-protection laws of the Australian state or territory connected with your purchase will continue to apply.

Nothing in these terms requires a consumer to waive access to a court, tribunal, regulator, or dispute-resolution process that cannot legally be restricted.

38. Fair Contract Terms

These Terms of Service are intended to operate fairly and reasonably.

No provision will be interpreted as allowing us to:

Avoid our obligations arbitrarily
Cancel an accepted order without a legitimate reason
Retain payment for products not supplied
Make a material change to an accepted order without your agreement
Exclude liability that cannot legally be excluded
Remove rights under the Australian Consumer Law
Impose a penalty that is disproportionate to a legitimate business interest

39. Severability and No Waiver

If a provision is found to be unlawful, invalid, or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable.

If that is not possible, the affected provision will be severed and the remaining provisions will continue to apply.

If either party does not immediately enforce a right, that does not mean the right has been waived.

40. Changes to These Terms

We may update these Terms of Service to reflect changes to:

Our website
Products and services
Payment methods
Shipping arrangements
Business operations
Technology
Legal or regulatory requirements

The updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively and will not retrospectively remove rights arising from an order already accepted.

41. Contact Information

For questions about these Terms of Service, products, orders, payments, shipping, returns, refunds, privacy, or complaints, contact:

Company: tuaosm.shop
Website: tuaosm.shop
Email: info@tuaosm.shop

When contacting us about an existing order, please include your full name, order number, and the email address used to place the order.

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